Refund & Return Policy
At Fit Grip Rider, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We offer a 60-Day Money-Back Guarantee. You have 60 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be returned in its original packaging
- Include all original parts and accessories
The customer is responsible for all return shipping costs.
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.
If your return is approved, your refund will be processed to your original method of payment. Please allow several business days for the refund to appear on your account, depending on your payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company, as processing times may vary.
- Contact your bank, as there may be a delay before your refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us for assistance.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us as soon as possible with photos of the issue. We will review your claim and work with you to provide a replacement or refund where applicable.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact our customer support team.
Sale Items
Sale and promotional items may be eligible for a refund unless otherwise stated at the time of purchase.
Gifts
If the item was purchased as a gift and shipped directly to you, you may be eligible for store credit upon approval of your return.
If the gift was not shipped directly to you, any approved refund will be issued to the original purchaser.
Return Shipping
Customers are responsible for all return shipping costs. Shipping charges paid on the original order are non-refundable.
To initiate a return, please contact our customer support team for return instructions.
Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us and our team will be happy to assist you.